How quickly do you respond to calls in East Jordan?+
For active leaks or storm damage, we prioritize East Jordan calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through East Jordan.
How does your pricing work?+
We give every East Jordan customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Flat Roof Repair in MI, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across East Jordan, MI and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my East Jordan home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
Our East Jordan crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Every Flat Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in East Jordan?+
Yes, we perform pre-purchase and pre-listing inspections throughout East Jordan with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in East Jordan or do you cover nearby towns?+
We serve East Jordan and the surrounding communities throughout East Jordan, MI — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
